Quality Control
Quality inspection is essential, and we take it seriously to keep your supply chain worry-free.
Our Quality Guaranteed
When you choose our Pro Plan and use our selected suppliers, we will guarantee the quality of your products.
If we find defective products during the product inspection in our warehouse, we will help you replace them for free.
If you find product defects 15 days after you receive the goods and provide evidence of them, we will send a replacement or compensate you.
How we inspect your products
General inspection
Whether you're on our Pro or Basic plan, your goods are sent to our warehouse for a free general inspection. We follow Level II, AQL 2.5 standards, just like other inspection companies.
For defective products, if you're using our selected suppliers, we handle quality issues at no additional cost. If you're using your own suppliers, we can assist in resolving issues, but logistics and travel fees may apply.
For custom inspection solutions or a lower defect rate, please contact our agent for details on any additional fees.
Full inspection
To achieve a 0% defect rate, we recommend our full inspection service, where we identify and remove all defective products. Our standard rate is $5 per hour. Contact our agent to discuss your needs and receive a customized quote.